How to Delete AI Chats, Memories, and Companion Accounts

To delete AI chat history, identify what you want removed: visible conversations, extracted memories, the account, or all three. These can be separate records. Stopping messages, canceling a subscription, and deleting the app may leave them intact.

Use the service’s current privacy-request process, describe the scope in writing, complete reasonable identity verification, and ask for confirmation that processors and normal backup cycles are included.

The three deletion objects

1. Conversation history

This is the transcript: your messages, the AI’s replies, photos, voice notes, and related media. A product may let you remove one exchange or the complete history.

Deleting the visible thread on your phone may only remove your local copy. Deleting a conversation inside the service may not remove an extracted memory stored elsewhere.

2. Extracted memories

A companion may save names, preferences, plans, and inferences separately so later replies can use them. OpenAI’s Memory FAQ, for example, describes ChatGPT memory and chat history as distinct controls. Other services implement memory differently.

If you want a fact to stop shaping future replies, request deletion of the stored memory explicitly. If it is merely wrong and you want to keep an accurate version, follow the AI memory correction process instead.

3. The account

Account deletion usually covers identity and service records attached to the account, subject to the company’s retention policy and lawful exceptions. It may start a closure period rather than erase every copy instantly.

Ask whether account deletion also ends billing and messages. Do not assume. Some services require separate cancellation or STOP actions.

Five actions people commonly confuse with deletion

Deleting an app: Removes software from a device. The company’s account can remain open.

Deleting a phone thread: Removes the device copy. The recipient service may retain its copy.

Turning off memory: Stops or changes future personalization. Existing memories or source chats may remain unless the product says otherwise.

Stopping messages: Ends delivery. The account, data, and billing can continue.

Canceling a subscription: Stops future renewal. History and account data may remain, and access may continue until the paid period ends.

Clear products describe these consequences beside each control rather than hiding them in support pages.

Write the request with explicit scope

Use the designated privacy form or email address. Include only enough information to locate and verify the account.

A useful request says:

Please delete my conversation history, all extracted or inferred memories, uploaded photos and voice notes, and my account data. Please notify processors holding copies, include deletion from backups on the normal cycle, and confirm any categories you must retain and why. Separately, please confirm that my subscription is canceled and messages have stopped.

If you want to keep the account:

Please delete the conversation dated [date] and every memory or inference derived from it. Keep my account open. Confirm whether any safety, support, or legal record related to that exchange must remain.

Avoid sending a full transcript again unless support needs it. A date, topic, and account identifier may be enough.

Expect identity verification

A company should verify that the requester controls the account before handing over or deleting personal conversations. The method should be proportionate: a code to the verified number or email, for example, rather than unrelated identity documents by default.

Do not send passwords, full payment-card numbers, or government identification unless the company’s verified process genuinely requires it and explains why.

Privacy laws can create rights and timelines in covered situations. The California Privacy Protection Agency explains rights to know, correct, and delete, including verification and possible exceptions. The European Commission describes when organizations must act on erasure requests. Coverage depends on the person, organization, and law; this guide is not legal advice.

Why some records may remain temporarily

Deletion is rarely one database command. A service may have:

• active conversation storage;
• a separate memory store;
• model-provider or messaging-processor copies;
• security and server logs;
• support tickets;
• safety or abuse-enforcement records;
• payment and tax records;
• backups that rotate on a schedule;
• suppression records proving you opted out of messages.

Some categories may remain for fraud prevention, accounting, legal claims, security, or honoring a stop request. The policy should state the purpose and retention period rather than using “as long as necessary” alone.

Our AI chat data retention guide explains how to map each record across active systems, logs, providers, and backups.

Ask for processor and backup scope

An AI companion often relies on model, cloud, messaging, verification, analytics, payment, and support providers. Not all receive conversation content, but some may hold data on the company’s behalf.

Ask:

1. Which processors received the data I am deleting?
2. Will you instruct them to delete their copies?
3. Will the data be removed from active systems first and backups later?
4. Can deleted data still be used for product improvement?
5. Are de-identified aggregates retained, and can they reasonably identify me?
6. Will a suppression record remain so messages do not restart?

The answer may include exceptions. Precision is more useful than an impossible promise of instantaneous disappearance.

How to delete data from Warmth

Warmth’s Privacy Policy says users can request deletion of an account and attached data, conversation history, or a single memory without closing the account. To request it, email team@warmth.so with “Privacy Request” in the subject line or use the postal address in the policy.

Warmth verifies requests with a one-time code sent to the mobile number attached to the account. The policy says it acknowledges requests within 10 business days and responds within 45 days, with a possible 45-day extension for complex requests and an appeal route.

The retention table says account details, conversations, and extracted memories are kept while an account is open and deleted within 30 days of closure. Other records have different periods, including payment and tax records, logs, analytics, suppression records, and safety or legal records. For consumer health data, the policy says Warmth tells processors holding a copy to delete it and removes it from backups on their normal cycle.

Stopping texts and canceling are distinct controls, even though one command can trigger both. Replying STOP ends messages without cancelling a paid membership; texting CANCEL does both. Warmth’s membership terms describe every cancellation route. Cancellation does not itself delete history.

Mia is an AI companion for adults, not a person, therapist, emergency service, or source of professional advice.

Keep a small deletion record

Save:

• the request date;
• the address or form used;
• the exact scope requested;
• verification completion;
• the company’s acknowledgment;
• the promised completion date;
• final confirmation and listed exceptions.

Do not save more sensitive content than necessary. The record is there to resolve scope, not reproduce what you wanted removed.

Deletion works best when every noun is explicit. Ask for the conversation, memory, media, account, processors, and backups you actually mean—and handle messaging and billing as their own controls.